Hyatt Place Boston - Medford

When I arrived at the reception at 1 am, I was disconcerted to learn that my reservation had been cancelled. I had not received the slightest notification. Of course, I was stressed and highly unsettled by this unwelcome surprise. This has never happened to me before with Booking. On my Booking account, the reservation was valid and confirmed. Luckily, a very kind and friendly staff member named Ashley made me feel comfortable and at home. She allowed me to stay in the lounge until the situation was resolved. She managed to find me a room as there was a no-show at 3 am. Again, Ashley dealt with the situation professionally and expressed genuine care for my comfort. I believe she deserves a raise, a promotion and good bottle of wine. I also want to mention Raymond who took an interest in my case. He also deserves a raise and a free dinner at a fine dining establishment in Boston. Finally, I want to mention Doria at Booking Customer Service who provided valuable assistance to me with much patience and tact. I believe that her intervention helped resolve the predicament.

Staff we dealt with were extremely friendly and accommodating. The room was comfortable and spacious, though the air conditioner sounded like an animal was stuck in the unit. Water pressure was wonderful, but the shower curtain didn't do well to keep the water off of the floor.

Staff was very helpful. We got 6 sheets/towels for 6 people booking which is unusual for Hyatt Place – we always have to ask reception and wait forever. I also changed car and there was no problem to get new parking tag. Overall good.

Very nice staff, good breakfast, comfortable beds. Room was quite large, clean, and very convenient to Tufts

The head worker for the kitchen was exceptional. She was kind, and helpful! I came in late to eat breakfast and i appreciated her willingness to bring me some food that was already being put away.